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Moscow, Korolev, Kazan, St. With Kaspersky Lab's Light Agent you will forget about the need to update anti-virus data bases, and your server will not lose a single per cent of its productivity. OTRS is one of the most popular ticket systems used by large companies to support users. This version has rich functionality and covers almost all tasks of customer information support:. The ability to distribute applications in queues and configure automatic responses. Apache and MariaDB are installed from repositories. This is due to the fact that the database structure is optimized for high performance with the active use of indexed fields. With a smaller RAM size, the database creates an undesirable load on the disk with a significant slowdown. This is an interactive initial configuration page, where you will configure the database connection required step , set the domain name and specify the SMTP server. Pay attention to the following points:.